Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Contacting Us

Shipping & Delivery: All our products will be shipped as soon as possible from the time of purchase. If for some reason a product you ordered is out of stock, or no longer available, you will be contacted by phone or email to discuss your options. Most products will ship in 2-3 days after your order.
Privacy & Security: At Billy Gibbons Gear, we respect our customers and understand that you are concerned about privacy and the use of your personal information. We consider the information you choose to share with us personal and confidential. We provide this explanation about our information practices to show you our commitment to protect your privacy.

Our website is certified by GeoTrust for secure web transactions via SSL.; At the time you register on our site, make a purchase request or agree to participate in a promotion, we collect and store the following types of information:
Name
Address
E-mail address
Telephone number
We need this information to provide goods and services that you request and to let you know of additional goods and services about which you might be interested. We may also use this information to customize your experience using our website.; We will only use your information in the following ways if you decide to opt-in and join our email list. Because our goal is to provide products that best meet your needs, we evaluate your personal interactions with us in an effort to bring you the products which best suit your tastes. In addition, we use your information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site's content, layout, and services.; We do not knowingly collect or use personal information from children under 13 without containing verifiable consent from their parents. We have no way of distinguishing the age of individuals who addess our website, and so we carry out the same Privacy Policy for individuals of all ages. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.
Returns & Replacements: All sales on BillyGibbonsGear.com are final. We're sorry, but we cannot accept refunds or exchanges.
Contacting Us: You can contact us any time at: custserv@billygibbonsgear.com, or via our web form.